Terms and Conditions of EnformaNatural.es

Last update: April 01, 2023

Welcome to Alphabet FactorLda.(EnFormalNatural.es) These Terms and Conditions (“Terms”) govern your use of our website [dirección del sitio web] (“Website”) and your purchase of dietary products (“Products”) through our Website. By using our Website and/or making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, do not use or make purchases through our Website.

  1. Registration and user account

To make purchases on our Web Site, you may be required to register and create a user account. By registering, you agree to provide accurate, current and complete information about yourself. You are responsible for maintaining the confidentiality of your password and any activity that occurs under your account. We reserve the right to suspend or terminate your account if we suspect that the information provided is inaccurate, out of date or incomplete, or if it violates these Terms.

  1. Ordering and Pricing

The prices of our Products are shown on our Website and include the applicable value added tax (VAT). We reserve the right to change prices at any time without prior notice. However, price changes will not affect orders already confirmed.

By placing an order on our Website, you agree to pay the total price of the Products, including taxes and shipping charges, as specified at the time of payment. We reserve the right to refuse or cancel any order in case of error in price, product description, unavailability or any other reason.

  1. Payment

We accept various forms of payment, such as credit cards, debit cards and other electronic payment methods. By placing an order, you warrant that you have the right and authorization to use the selected payment method. We reserve the right to cancel your order if we are unable to verify or authorize your payment method.

  1. Shipping and delivery

We ship to most addresses within [shipping country(ies)]. Estimated shipping costs and delivery times are specified on our Website and will be updated based on the delivery address provided during the checkout process.

We strive to deliver your Products within the estimated delivery time, but we cannot guarantee the timeliness of delivery. We are not responsible for delays in delivery due to circumstances beyond our control, such as strikes, natural disasters or transportation problems.

  1. Return policy

We offer a return policy of [número] days from the date of delivery of the Products. If you are not satisfied with the Products you have purchased, you may return them in their original packaging, unopened and in saleable condition within this period.

To initiate a return, please contact our customer service at [correo electrónico] or [teléfono] and provide your order number, Product description and reason for return. We will inform you about the steps to follow to make the return. Return shipping costs shall be borne by the customer, unless the Product is defective or has been incorrectly shipped.

Once we have received and reviewed the returned Products, we will refund the purchase price of the Products, excluding the original shipping charges, via the same payment method used to make the purchase. The refund will be processed within [número] business days of receipt of the returned Products.

No returns will be accepted for Products that have been opened, used, damaged or are not in saleable condition. We will also not accept returns of Products that are perishable, personalized or that for hygienic reasons are not suitable for return.

  1. Intellectual Property

All contents of the Website, including but not limited to text, images, logos, trademarks and designs, are the property of [Nombre de la empresa] or their respective owners and are protected by applicable intellectual property laws. No reproduction, distribution, modification or any other use of this content is permitted without the prior written consent of [Nombre de la empresa] or its respective owners.

  1. Limitation of liability

To the extent permitted by law, [Nombre de la empresa] shall not be liable for any indirect, incidental, special or consequential damages that result from the use or inability to use our Website or the purchase of our Products, even if we have been advised of the possibility of such damages.

  1. Indemnification

You agree to indemnify, defend, hold harmless and hold harmless [Nombre de la empresa] and its employees, directors, affiliates, suppliers and partners from any claim, liability, damage, loss, expense or demand, including reasonable attorneys’ fees, arising out of your use of the Website, your purchase of our Products or your violation of these Terms.

  1. Applicable law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [país], without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts of Lisbon, Portugal in the event of any dispute relating to these Terms, our Website or our Products.

  1. Changes in Terms and Conditions

We reserve the right to modify these Terms at any time. If we make changes to the Terms, we will update the date of the last update and post the new Terms on our Website. It is your responsibility to periodically review these Terms to be informed of any changes.

  1. Contact

If you have any questions or concerns about these Terms and Conditions, please feel free to contact us at info@enformanatural.es.